Shipping & Returns

Delivery Information:

At Dot Dot Dot Clothing, we're committed to making your shopping experience as convenient as possible. We trust The Courier Guy, a reliable delivery company, to ensure your packages reach you safely. However, please double-check the delivery address you provide; we cannot be held responsible for misdelivered packages.

  • Order Processing: Our dedicated team diligently processes your order within 2 - 5 working days. Once your order is ready, it will be shipped to your preferred address.

  • Tracking: As your order makes its way to you, you'll receive a tracking number to monitor the progress of your delivery.

  • Shipping Rates: We maintain a flat fee of R60.

Exchange and Return Policy:

At Dot Dot Dot Clothing, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward exchange and return policy.

  • Return Period: You have 30 days from the date of delivery to return your item(s) for a full refund or exchange.

  • Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags and packaging intact.

  • Easy Process: To initiate a return or exchange, please contact our customer support team at sales@dotdotdotclothing.co.za. They will guide you through the process and provide you with a return authorization.

  • Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow 2 - 4 days for the refund to appear in your account.

  • Exchanges: If you wish to exchange an item, we will ship the new product to you after receiving the returned item.

  • Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or the wrong item was shipped.

The following will not be considered as defects or valid reasons for return:

  • Change of Mind: A simple change of mind, personal preferences, or not liking the color or style of the item is not eligible for a return.

  • Size or Fit Issues: If you order the wrong size or the item doesn't fit as expected, it will not be considered a defect. We will provide a detailed size guide and measurement recommendations.

  • Failure to Follow Care Instructions: If the product's care instructions were not followed correctly, resulting in damage, this will not be considered a defect. We encourage customers to adhere to care guidelines to maintain the product's quality.

  • Clearance or Final Sale Items: Clearance, sale, or final sale items are not eligible for returns, except in the case of defects.

  • Items Without Original Packaging or Tags: It is required that items must be returned with their original packaging, tags, and labels intact to be eligible for a return.